Last Updated: August 22, 2026
Thank you for choosing EasyToWalk. We want you to be satisfied with your purchase. Because our products include specialized mobility-assistance and powered exoskeleton equipment, returns and refunds may be subject to product condition, inspection, fitting, customization, warranty, and safety requirements.
Please review this policy before placing an order.
1. Return Eligibility
Unless otherwise stated on the applicable product page or order documentation, customers may request a return within 14 of receiving the product.
To be eligible for a return:
The return request must be submitted within the applicable return period.
The product must be in its original condition.
The product must not show signs of misuse, damage, unauthorized modification, or abnormal wear.
All original accessories, chargers, manuals, packaging, and included components should be returned where applicable.
The product must pass our return inspection.
Proof of purchase or order information may be required.
2. Products That May Not Be Returnable
Certain products may be excluded from standard returns, particularly where they are:
Custom-configured
Individually fitted or adjusted
Specially ordered for a customer
Modified according to customer specifications
Used in a manner that creates hygiene or safety concerns
Damaged after delivery
Returned without required accessories or components
Any product-specific return restrictions will be stated on the relevant product page or communicated before purchase.
3. Exoskeleton Product Returns
Our exoskeleton products are specialized mobility-assistance devices. Before using a product, customers should carefully review the applicable product documentation, instructions, fitting requirements, safety information, and intended-use limitations.
If a product has been opened, fitted, configured, or used, the return may require additional inspection before approval.
For safety reasons, customers should not attempt to modify, repair, disassemble, or alter the product before returning it.
4. Damaged or Incorrect Items
Please inspect your order as soon as it is delivered.
If you receive:
A damaged product
A defective product
The wrong product
Missing components
A product damaged during shipping
please contact us as soon as possible at info@easytowalk.com and provide your order number along with photographs or other relevant information.
We may request additional information to investigate the issue and determine the appropriate resolution.
5. How to Request a Return
To request a return, contact:
Email: info@easytowalk.com
Please include:
Order number
Customer name
Product name
Date of purchase
Reason for the return
Photos or videos when applicable
Do not ship a product back until you receive return instructions or authorization from EasyToWalk.
6. Return Shipping
Unless the product is defective, damaged upon arrival, incorrect, or otherwise covered by applicable consumer law, return shipping costs may be the responsibility of the customer.
If the return is approved because of a confirmed product defect or fulfillment error, EasyToWalk may provide appropriate return-shipping instructions.
7. Inspection
Returned products may be inspected after receipt.
If the product has been damaged, modified, improperly used, or returned without required components, we may reduce or deny the refund to the extent permitted by applicable law.
8. Refunds
Once an approved return has been received and inspected, we will notify you whether the refund has been approved.
Approved refunds will generally be issued to the original payment method.
Refund processing times may vary depending on the payment provider or financial institution.
9. Partial Refunds
A partial refund may apply where:
The product has signs of use beyond normal inspection
Accessories or components are missing
The product has been damaged
Packaging or included materials are missing
The product has been modified or altered
Any deduction will be determined based on the condition of the returned product and applicable law.
10. Exchanges
Product exchanges may be available depending on product availability and the reason for the exchange.
For specialized or fitted exoskeleton products, an exchange may require additional fitting, configuration, or product assessment.
Please contact customer support before sending a product for exchange.
11. Warranty
Manufacturer or product-specific warranties, where applicable, are separate from this Return & Refund Policy.
Warranty coverage may vary by product and may have separate requirements, exclusions, registration procedures, and claim processes.
Please refer to the warranty documentation provided with your product or contact us for further information.
12. Refunds Required by Law
Nothing in this policy is intended to limit any rights or remedies that you may have under applicable consumer protection laws.
Where applicable law provides mandatory cancellation, return, refund, warranty, or consumer rights, those rights will continue to apply.
13. Contact Us
For return or refund questions, please contact:
EasyToWalk
Website: https://easytowalk.com/
Email: info@easytowalk.com